New Balance Hit Club - FAQ

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New Balance Hit Club FAQ

Q: Do I need a Zepp sensor to participate?
A: Yes. New Balance HitClub is integrated with the Zepp sensor metrics. Players can use the mounted sensor or a Smart Bat.

Q: Can I still use my Zepp sensor even if I don’t accept the terms?
A: Yes, but users cannot view the leaderboard or win prizes in New Balance HitClub.

Q: Is New Balance HitClub available on both iOS and Android devices?
A: Yes.

Q: What prizes are given in the New Balance HitClub?
A: Various prizes are awarded each month. Prizes may vary and are valued at less than $45.

Q: How often will there be new New Balance HitClub challenges?
A: There will be 1-3 challenges each month.

Q: How many users can compete in a single challenge?
A: The platform can accommodate every user who wishes that participate.

Q: How does New Balance HitClub work?  
A: New Balance HitClub utilizes Zepp’s revolutionary baseball and softball swing analytics, while enhancing the overall training experience, by spurring competition and focusing on Zepp metrics for each specific in-app challenge.

Q: Is New Balance HitClub only for baseball?
A: Yes. New Balance HitClub works exclusively within the Zepp Baseball-Softball app platform.

Q: How long will it take to receive my prize?
A: Once New Balance is informed of the winners it will take up to 2 - 3 weeks for the winner to accept their prizes.

Q: How old do I have to be to participate?
A: New Balance HitClub users must be 13 years old.

Q: Can I still view the leaderboard even if I don’t participate?
A: No, users must opt in for the leaderboard to be visible.

Q: Is New Balance HitClub compatible with the first generation Zepp sensor and Zepp 2?
A: Yes.

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