Tennis Support

Device Compatibility Android / iOS

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Zepp apps are compatible with iOS and Android devices.  Currently, our apps are not compatible with Windows Phone, Blackberry nor Kindle devices.

iOS Compatibility

iPhone 5+, iPad 3rd Generation+, iPod Touch 5th Generation with iOS 8.0+.

Limited support is offered to iPhone 4, 4S, and iPad 2 with operating system 7.0+. Please note that while these devices can use the Zepp sensor and apps, you may experience some intermittent issues with unresponsiveness in the app. Also the app may not show up in the app store with the 7.0 OS installed. 
If this is happens to be the issue please upgrade your device to 8.0.

To check what version operating system your iOS device is, do the following:
1) Open Settings
2) Select "General" followed by "About" and the version will be located under the heading, "Version"

Please Note: Apple has released iOS 9.3 and per Apple there are issues via bluetooth. Please update to 9.3.1 if you experience any issues. 

Known Issues: 

2nd Generation iPad's may experience issues with the video recording feature within the Zepp Baseball and Zepp Golf app's. iPads that start with "A13" in the coded model number are one such model that may experience difficulties. For example: A1395, A1396, A1397.

 
Android Compatibility

Smartphones and Tablets with v4.3+ using Bluetooth 2.1 EDR and up. Limited support is offered to the Samsung Galaxy S3.
 
To check what version operating system your Android device is, do the following: 
1) Open Settings
2) Select "About Phone" and the version will be located under the heading, "Android Version"
 
Known Issues:

Some android devices may not be compatible due to the GPU graphics chip used in the device. Known devices that are not supported are as follows:
  • Nexus 7 (1st generation)
  • Ellipsis 7 Tablet
  • Zeki 8 Tablet
  • RCA Pro 10
  • Zenfone 2
  • Moto X 2nd Gen

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