Orders, Returns, & Refunds

Ordering from Zepp

All orders placed through our website require customers to enter their shipping address, billing address, and payment information Credit cards Visa or MasterCard, as well as Paypal, are accepted methods of paym...

Shipping Options from Zepp Webstore

​All orders placed BEFORE 3:00 pm EST (12 noon PST) are processed and shipped the same day they are ordered (Monday-Friday Only). Orders placed after 3:00 pm EST or on a weekend will process and ship on the nex...

Return Policy and Warranty

Return Policy Zepp offers a 30-day money back guarantee on orders placed from our web-store. If you purchased on our website, please submit a ticket by clicking here with your address, order number, reason fo...

Tax Exempt Status

Zepp products that are ordered from our online store are charged sales tax. The amount of sales tax is determined by state. Tax exempt organizations such as universities or other educational facilities that ar...

Contact Us

Hours of operation are Monday - Friday 8:00am - 5:00pm PST