Frequently Asked Questions

Why does the bat speed vary when swinging at a pitched ball versus off a tee?

Bat speed will vary for almost all batters when swinging at a ball that is pitched in comparison to one that is hit from a tee. This is because when a ball is placed on a tee, the batter can focus all of their ...

Can Swings be Viewed on a Mac or PC?

To access swing information from the web, Click Here or select "My Account" located on the main header throughout the Zepp website. Login with the same email and password used within the Zepp app to access your...

Does the sensor work for left-handed players?

Yes, of course! When you create a Zepp account, you will choose your dominant hand in the setup process, and this is will be the handedness associated with your account. If you are a switch-hitter (Baseball) ...

Does it work for softball?

Zepp Baseball works great for softball! In fact, adoption by softball players and teams has been so high that we have added Professional Softball Player Jennie Finch into the app so that users can compare thei...

Does the sensor work for left-handed players?

Yes, of course! When you create a Zepp account, you will choose your dominant hand in the setup process, and this is will be the handedness associated with your account.

My bat is not listed in the app. What should I do?

If your bat brand is not in our database we recommend adding the bat as generic and manually entering the bat specifications. If you would like to see your bat added to our database contact our Customer Suppor...

What additional sports are in Zepp's future?

Our motion sensor technology is positioned to work with many other sports and we are excited for future developments. There a number of metrics we are capable of measuring and ultimately our company is about p...

Does a Single Zepp Sensor Work for Multiple Sports?

The Zepp sensor is multi-sport, meaning that the device will work for all three Zepp sports: Baseball, Golf and Tennis. All that is required to use the device for each sport is the appropriate sensor mount and ...

Why do the video tips and drills play without sound on my iOS device?

In order to hear the audio on videos in the Zepp Golf app on an iOS device, you must make sure your device is not in Silent Mode. This is by far the most common cause for the training videos within the app to p...

How do I turn off the voice prompt?

To turn off the beeping noise that sounds each time you capture a swing, tap the gear-shaped Settings icon located in the bottom of the Main Menu as shown below. From there, you can toggle the Voice Prompt on o...

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