Golf Support

Troubleshooting

Sensor Does Not Capture Swings

If your sensor is having issues capturing swings, there are a few things to be aware of, and a few steps you can try. To start, the sensor is designed to only capture swings that have a backswing greater than ...

Installation Unsuccessful Errors on Android Device

If you are having issues installing the app and this message appears when you are trying to download it, try the following: 1.) Clear the Zepp app's Cache and Data To do this, find Settings and go to ...

Calibration Failed

The most common reason for unsuccessful calibration is having offline mode swing data is stored on the sensor. When the sensor is powered on and not connected to the Zepp app it can still capture swing data and...

Sensor isn't Charging

If you're having trouble charging your sensor please try the following: 1. Ensure your USB charger is connected to an appropriate power source. 2. Ensure the two charging connectors on the bottom of the senso...

Reset Password

There are two places that you are able to initiate a password reset from the app. Both of which require you to be connected to the internet via 3/4G or Wifi. Password Reset while Logged into your Account With...

Sensor Does Not Capture Swings

If your sensor is having issues capturing swings, there are a few things to be aware of, and a few steps you can try. To start, the sensor is designed to only capture swings that have a backswing greater than ...

Calibration Failed

The most common reason for unsuccessful calibration is having offline mode swing data is stored on the sensor. When the sensor is powered on and not connected to the Zepp app it can still capture swing data and...

Installation Unsuccessful Errors on Android Device

If you are having issues installing the app and this message appears when you are trying to download it, try the following: 1.) Clear the Zepp app's Cache and Data To do this, find Settings and go to A...

Bluetooth Troubleshooting

If you're having issues connecting the sensor via Bluetooth, there are a few things we normally recommend: Generally this type of issue occurs when the sensor does not have an adequate battery level. With that...

Zepp 1 Bluetooth Issues On iOS 11

Some users who upgrade to iOS 11 on unsupported device models may be unable to establish a Bluetooth connection to their Zepp 1 sensors. At this time, we do not have a workaround for this issue. Some previou...

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