Updating your Sensor's Firmware
Last Updated -
In order to do a firmware update, go to your "My Sensor" menu in the app. There you will see a Firmware update notification. Make sure that your sensor is fully charged before updating the firmware, then tap on "Firmware Update" to start the process.
Tap on "Start" and the firmware will go through the process of updating. You will be provided step by step instructions on your mobile device's screen which should help complete the firmware update process.
The white LED lights on the sensor will blink until the firmware update is done. Once the update is complete you will get a message on the screen letting you know the update was successful.
In addition, there are rare occurrences when a "forced" firmware update is needed in order to improve sensor functionality and provide a better user experience with the sensor. If this is the case, you will only see this notification in the 3D avatar screen and not the "My Sensor" menu. Tap on the "Start Update" button (as shown below) to start the firmware update process.
The sensor will turn off, and you'll have to turn the sensor back on to continue the firmware process.
Please Note: Go to your bluetooth settings on your mobile device to ensure that the sensor is connected.
Then tap on your sensor that shows up in the "Select an Accessory" menu. Ensure that your sensor is fully charged to "normal" when doing the firmware update. Tap on the "start" button to continue with the firmware process.
Firmware will begin updating with a progress bar. Once it's done you can start taking swings.
If you get a "Failed Firmware" message and your sensor is showing 2 LED's pulsating back and forth. Go through the process again make sure that your sensor is "connected" in the bluetooth settings menu.
Go back into the app and ensure that the Zepp 1 sensor is connected. Upon doing so you'll get a popup that will detect that your sensor is in "Upgrade Mode", tap on "continue to update" and your sensor will be continue with the firmware update process. If you continue to have issues with the firmware please go here for further instruction
Did you find this article helpful?
Hours of operation are Monday - Friday 8:00am - 5:00pm PST