Sensor Does Not Capture Swings

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If your sensor is having issues capturing swings, there are a few things to be aware of, and a few steps you can try.

To start, Zepp Baseball was designed to only capture swing data where make contact with a ball is made during a swing. In other words, dry swings will not capture swing data.

If the issue continues when making contact with a ball, be sure you have fully charged the sensor sensor prior to use. The sensor is fully charged when the LED light rotation in the charger shows all 10 LED lights fading in and out. This may take up to 2-3 hours depending on the output of your power source.

If you continue to experience issues after completing the steps above Click Here to contact our support team for further investigation into the issue.

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